Legal
Privacy Policy
Effective date: April 15, 2026
Overview
Leo Auto Collision operates leoautocollision.com and provides auto body, paint, restoration, upholstery, mechanical, insurance coordination, and dealership reconditioning services in El Paso, Texas.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, call us, email us, visit the shop, request an estimate, coordinate a claim, approve work, or otherwise interact with us.
Information We May Collect
We may collect information you provide directly, information generated during a repair or estimate, and limited technical information related to website use.
This may include your name, phone number, email address, address, vehicle year, make, model, VIN, license plate, mileage, photos or video of the vehicle, damage descriptions, insurance claim information, payment information, signatures, approvals, messages, call notes, estimate records, repair records, parts information, and pickup or delivery details.
Website and security records may include IP address, device and browser information, pages viewed, referring pages, timestamps, error logs, access logs, spam indicators, abuse reports, and other technical information used to operate, secure, troubleshoot, and protect the website and business systems.
We may also collect or receive information from insurers, adjusters, dealerships, towing providers, rental providers, parts vendors, payment processors, software systems, and other parties involved in the repair, estimate, claim, or business workflow.
How We Use Information
We use information for estimates, documentation, repair planning, claim coordination, parts ordering, payment processing, customer communication, scheduling, record keeping, legal compliance, fraud prevention, training, quality review, business operations, and marketing.
Vehicle photos, repair details, and before and after examples may be used for documentation, training, portfolio, website, social media, or marketing purposes. When practical, we avoid showing personal identifying information such as license plates, documents, or personal belongings. You may contact us in writing if you do not want your vehicle photos used for marketing.
Submitting information, calling, emailing, visiting the shop, or receiving an estimate does not by itself create a customer relationship, require us to perform work, or require us to accept a job.
Information Sharing
We do not sell personal information for money. We may share information when reasonably needed for business, repair, estimate, payment, claim, legal, or operational purposes.
This may include sharing information with insurance companies, adjusters, dealerships, parts suppliers, payment processors, financing providers, towing providers, rental providers, software platforms, phone and email providers, website hosting providers, analytics providers, accountants, attorneys, law enforcement, government authorities, or other service providers.
Third party providers operate their own systems and may have their own terms, privacy policies, security practices, outages, errors, or data incidents. To the fullest extent permitted by law, Leo Auto Collision is not responsible for third party systems, platforms, processors, vendors, or services outside our control.
Cookies And Website Data
At this time, our website is not designed to intentionally set advertising cookies or collect payment information through online forms. Browsers, hosting providers, security tools, embedded services, analytics tools, or third party platforms may still create logs, use cookies, store technical information, or process device data.
You can control cookies and browser storage through your browser settings. Some website features may not work as expected if browser storage or cookies are disabled.
Security
We use reasonable administrative, technical, and physical efforts to protect information and vehicles. No website, software system, communication method, payment system, shop process, or physical security measure can be guaranteed to be completely secure.
To the fullest extent permitted by law, we are not responsible for unauthorized access, events, losses, or incidents caused by third party systems, customer-provided information, customer devices, internet providers, payment processors, vendors, insurers, or circumstances outside our reasonable control.
Retention
We may keep records for as long as reasonably needed for estimates, repairs, warranty review, documentation, accounting, tax, insurance, legal, dispute, training, marketing, and business purposes.
We may not be able to delete information that is part of a repair record, invoice, payment record, insurance record, legal record, or other required business documentation.
Your Privacy Choices
Depending on applicable law, you may request access, correction, deletion, or a copy of certain personal information. You may also ask questions about how your information is used.
We will review reasonable requests and respond as required by applicable law. We may need to verify your identity before acting on a request, and some information may be retained where allowed or required by law.
Children
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can review it.
Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the website or our services after changes are posted means you accept the updated policy.
Accessibility
We want the website to be usable by visitors with disabilities. If you experience an accessibility issue, please contact us with the page URL, the issue, and the assistive technology or browser you are using. We will review reasonable accessibility concerns and work to address issues as website standards, technology, and content change.
Related Terms
Website use, estimates, payments, warranty terms, vehicle risk, refunds, and shop policies are also governed by our Terms and Conditions.