Terms and Conditions

Agreement

These Terms and Conditions govern use of this website and business interactions with Leo Auto Collision. By using the website, contacting us, visiting the shop, requesting an estimate, leaving a vehicle, approving work, or paying an invoice, you agree to these terms to the fullest extent permitted by law.

These terms work together with our Privacy Policy.

Website Information

The information on this website is provided for general informational purposes only. It is not a binding estimate, repair authorization, warranty, promise, legal advice, insurance advice, or guarantee of results.

Service descriptions, photos, examples, pricing discussions, timelines, and other website content are general. Actual repair methods, pricing, parts, timing, warranty coverage, and recommendations depend on the vehicle, damage, parts availability, insurer review, customer approvals, and the written repair order or invoice.

Acceptable Website Use And Security

You may not use this website, our phone numbers, email addresses, business listings, content, photos, logos, forms, or communication channels for unlawful, abusive, fraudulent, deceptive, malicious, or harmful purposes.

You may not attempt to hack, probe, scan, test, bypass, disrupt, overload, scrape, copy, frame, mirror, spam, inject code, upload malware, use bots, harvest data, reverse engineer, or interfere with the website, hosting, security tools, business systems, map listings, reviews, communications, or third party services connected to us.

You may not impersonate Leo Auto Collision, our owners, employees, customers, insurers, dealerships, vendors, or representatives. You may not act as a middleman, reseller, broker, lead generator, advertiser, or representative for us, or suggest partnership, authorization, pricing authority, warranty authority, or affiliation, unless we give written permission.

We may block access, refuse service, preserve logs, report abuse, cooperate with law enforcement, pursue available remedies, and seek reimbursement for losses, costs, fees, or damages caused by misuse to the fullest extent permitted by law.

No Customer Relationship Until Accepted

Calling, emailing, visiting the shop, requesting information, receiving a preliminary estimate, or dropping by does not automatically make you a customer and does not require Leo Auto Collision to perform work, accept a job, store a vehicle, order parts, provide a discount, or provide any service.

A customer relationship begins only when Leo Auto Collision accepts the job and the required approvals, authorizations, deposits, signatures, or payment arrangements have been completed.

Estimates, Pricing, And Supplements

Every job is priced differently. Pricing depends on the vehicle, damage, repair plan, parts, materials, labor, refinishing needs, disassembly findings, insurance review, customer requests, and other job-specific factors.

Any estimate may change after disassembly, hidden damage discovery, parts review, insurer review, customer-requested changes, or additional work. Supplements, change orders, or additional approvals may be required before additional work is performed.

A preliminary estimate is not a final price unless expressly stated in a signed written repair order or invoice.

Authorization To Work On Vehicle

By approving work, signing a repair order, leaving a vehicle for service, or authorizing repairs verbally, electronically, by text, by email, or through an insurer or dealership representative, you authorize Leo Auto Collision and its vendors to inspect, move, test, photograph, document, disassemble, repair, refinish, store, and otherwise handle the vehicle as reasonably needed for the approved work.

You represent that you are the owner of the vehicle or have authority from the owner, lienholder, insurer, dealership, or responsible party to authorize the work.

Payment, Deposits, Storage, And Pickup

Payment terms are determined by the estimate, repair order, invoice, or agreement at the time of sale. Deposits, progress payments, deductibles, supplements, balances, parts charges, storage charges, administrative charges, towing charges, or other charges may apply depending on the job.

Vehicles may not be released until all amounts due are paid or approved payment arrangements are accepted by Leo Auto Collision. Returned payments, chargebacks, unpaid deductibles, disputed balances, or insurer delays do not automatically release a customer from payment responsibility.

Storage fees, administrative fees, lien rights, or other remedies may apply where allowed by law if a vehicle is not picked up, payment is not completed, or the vehicle is abandoned.

Refunds And Disputes

Unless required by law or approved by ownership in writing, payments for completed work, ordered parts, custom materials, special-order items, labor, storage, administrative charges, or authorized services are final and non-refundable.

If you have a concern about completed work, you must give Leo Auto Collision a reasonable opportunity to inspect the vehicle and review the concern before seeking outside repair, chargebacks, public claims, or other remedies.

Any goodwill adjustment, refund, discount, rework, or accommodation is at the discretion of ownership and does not create a continuing obligation or precedent for other jobs.

Warranties Vary By Job

Warranty coverage, if any, varies by job and depends on the written repair order, invoice, parts used, customer selections, insurer requirements, supplier terms, and the agreement made at the time of sale.

Some parts may have a manufacturer, supplier, or vendor warranty. Some labor may have separate coverage. Some jobs may have limited coverage, no coverage, or different coverage for parts and labor. Warranty terms must be in writing to apply.

Leo Auto Collision does not provide blanket lifetime warranties, universal warranties, or automatic warranty coverage for every job. Warranty coverage may be void or limited by misuse, neglect, accidents, additional damage, rust, pre-existing conditions, customer-supplied parts, aftermarket modifications, third party work, lack of maintenance, environmental exposure, normal wear, or other conditions outside our control.

Parts, Materials, And Third Party Vendors

Parts and materials may be original, aftermarket, recycled, reconditioned, used, customer supplied, insurer specified, dealer supplied, vendor supplied, or otherwise selected based on availability, pricing, insurer decisions, customer approval, and the written repair plan.

Leo Auto Collision is not responsible for delays, defects, backorders, warranty decisions, pricing changes, shipping issues, manufacturer decisions, vendor errors, discontinued parts, third party software issues, payment processor issues, or other third party matters outside our reasonable control.

Vehicle Risk, Personal Property, And Security

Customers should remove cash, firearms, electronics, tools, documents, jewelry, personal items, aftermarket accessories not related to the repair, and valuables before leaving a vehicle. Leo Auto Collision is not responsible for personal property left in a vehicle to the fullest extent permitted by law.

We make reasonable efforts to secure vehicles, keys, information, and shop areas. However, vehicles and property may be exposed to risks including theft, vandalism, weather, fire, flood, collision, mechanical failure, electrical failure, pre-existing damage, hidden damage, third party acts, or events outside our control.

To the fullest extent permitted by law, Leo Auto Collision is not liable for theft, loss, damage, delay, data incident, or other events involving vehicles, keys, property, records, or data unless caused by conduct for which liability cannot legally be limited.

Insurance And Claim Coordination

We may help organize claim information, communicate with adjusters, document visible damage, and provide repair information. We do not control insurer decisions, claim approvals, coverage, deductibles, total loss decisions, rental coverage, supplement approvals, payment timing, or insurer delays.

The customer remains responsible for deductible amounts, betterment, non-covered items, requested upgrades, customer-pay items, and any balance not paid by insurance unless otherwise agreed in writing.

Photos, Documentation, And Marketing

By bringing a vehicle to us or approving work, you understand that photos, videos, estimate notes, repair notes, and before and after documentation may be created for repair documentation, insurer communication, training, quality review, records, and marketing.

We try to avoid displaying personal identifying information in marketing materials when practical. If you do not want your vehicle used in marketing, notify us in writing before work begins.

Limitation Of Liability

To the fullest extent permitted by law, Leo Auto Collision is not liable for indirect, incidental, special, consequential, punitive, loss of use, loss of value, diminished value, rental, storage, lost profit, lost opportunity, emotional distress, or similar damages unless liability cannot legally be limited.

Any liability, if found, will be limited to the amount paid directly to Leo Auto Collision for the specific service giving rise to the claim, unless applicable law requires otherwise.

Website Accessibility

We want our website to be usable and accessible. Accessibility standards, technology, browser behavior, third party tools, and website content can change over time.

If you experience an accessibility issue, contact us with the page URL, issue description, and the browser or assistive technology you are using. We will review reasonable accessibility concerns and work to address issues where practical.

Changes To These Terms

We may update these Terms and Conditions at any time. The updated version will be posted on this page with a new effective date. Continued use of the website or our services after changes are posted means you accept the updated terms.

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